The British Institute of Innkeeping (BII) have advised they are currently in talks with the governments Department for Business, Energy and Industrial Strategy (BEIS) over the prospect of reopening licensed premises in early July[i]. Although this will be good news for publicans and bar owners alike, the new operating conditions will present a new challenge.

Here is our guide to how the new normal is expected to look, specifically in relation to crowd control.

Social Distancing

It is yet to be decided whether venues will be permitted to allow customers congregate inside the licenced building or whether it will be stipulation that customers must consume outside, in a beer garden.  If the prior, It’s envisaged venue capacity will be restricted by floor space further than that as dictated in your fire risk assessment. Using current 2m guidance, venues will be restricted to one person per 4m2 of floor space.

If the later, venues with a beer garden will either have to implement a queuing system in accordance to ques we have come to expect at essential business) or a table service (with drinks being delivered to a communal pick up point).

According to national sources there is potential social distancing may be reduced to 1 metre however it is not likely this will be the case from the offset.

Toilet Facilities

Licenced premises will also have a duty to ensure social distancing of patrons whilst using the toilet facilities. it is envisaged urinals sinks and hand dryers within 2m of each other will need to placed out of order, a capacity limit set and signage reaffirming social distancing displayed.


In accordance to advice[ii], venues are expected place safety signage reaffirming the need to social distance. Although signs do not need to comply with the Safety Signage Regulations 1996, they will need to be visible at each entrance of the venue.

Crowd Control

Despite the public concern over COVID-19, it is envisaged pubs & clubs will experience a high level of footfall from the outset of reopening. As a result, having an effective security function in place to manage unruly behaviour and to facilitate crowd control is key.

I&M Security are one of the regions market leaders in providing professional licenced door supervisors and security personnel. All I&M SIA staff are NVQ L2 qualified in crowd safety, in excess of SIA requirements and are recruited on their experience and recommendation.

To find out more of our door supervision service or our other services, contact us here.